TOR VM Manufacturing ("TOR VM", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.
1. Information We Collect
We collect information you provide directly: contact details (name, email, phone, organization) when you submit an order, request a catalogue, or contact us. We also collect technical information automatically: IP address, browser type, device, pages visited, referring URL, and timestamp. We do not collect financial or payment data — payments are processed by external providers.
2. How We Use Information
We use information to fulfill your orders and respond to inquiries, provide technical support and product information, improve our website and product offerings, and comply with legal obligations including tax, customs, and medical-device regulations. We process personal data based on legitimate interest, contractual necessity, or your consent.
3. Data Sharing
We share data only with: authorized regional dealers when you contact them via our directory; shipping and customs authorities to deliver orders; IT service providers under confidentiality agreements; and authorities when required by law. We do not sell your data.
4. Data Retention
We retain order and contact data for the period required by tax law (6 years in Russia, 7 years in EU). Marketing consent data is retained until you withdraw it. Technical logs are retained for 90 days.
5. Your Rights
You have the right to access your data, request correction or deletion, withdraw consent, and file a complaint with a supervisory authority. EU residents have additional rights under GDPR (data portability, restriction of processing). Russian residents are protected under Federal Law 152-FZ. To exercise rights, email us at the address listed in the Contact section.
6. Cookies
We use only essential cookies (session, language preference). We do not use tracking, advertising, or analytics cookies that require consent. Your browser settings allow you to refuse cookies.
7. Children's Privacy
Our services are intended for dental professionals and businesses. We do not knowingly collect data from children under 16.
8. Changes to This Policy
We may update this policy. The "Last updated" date at the top reflects revisions. Material changes will be highlighted on the website.
9. Contact
Questions about this policy: please write to us at the email listed on the Contact page. Our mailing address and full contact details are also on the Contact page.